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Monthly Archives: April 2010

Commentaries from AIIM 2010

April 22, 2010

Hello all!

Just a quick commentary from the AIIM 2010 Conference that is just wrapping up here in Philadelphia. We are very excited to report that Forrester's Craig Le Clair, one of the foremost analyst on document output automation and client communication management, publicly said that Xpertdoc had a very impressive offering for Microsoft SharePoint and was the one to watch in this space. I will add other notes from the conference in the next few days, so be sure to come back!

The WOW Customer Experience

April 3, 2010

Communicating with our clients is by no means a new idea. It's been prevalent as long as the concept of commerce has existed. However in today's environment communicating effectively means knowing your client, understanding what they want, and delivering to their needs in the way the client expects.

This last part is especially important today - and is what distinguishes how client communications has evolved. Having solutions available to our existing and intended clients is no longer good enough. After all if they don't know about you, or you don't deliver to them in the timeframe they expect, they will go elsewhere.

Through the various firms I have helped to grow over the past few decades, client relationships have been the key to my activities, focus and success. In some cases we offered technologies that directly facilitated the general environment of the client communications space (i.e. : telecoms, call centers... Read more