True Business User Control
With Xpertdoc, business users across the company are given intuitive tools to manage their own communications in familiar authoring environments. It's not that you won't ever see your IT person again, but rather that now they can focus on bringing productivity to the business by managing IT initiatives instead of having to allocate resource to making document changes. Empowering business users at their desktop brings value to their operations and takes away the non-value added activities traditionally brought to IT.
Multiple Interface Options
The originating point of a document or the way in which it is generated varies from department to department (sales, marketing, customer service, claims, underwriting, legal, etc.). Each department has key systems they access to interact with customers, which in turn drive the need to produce communications. Xpertdoc provides out-of-the-box front-end interfaces that can be leveraged into business environments, working with known solutions like MS CRM and SharePoint, or alternatively, Xpertdoc's core document output capabilities can easily connect with any existing interface solution including home-grown access portals.
As technology changes, so do the expectations for how we communicate with customers. Clients’ loyalty is driven by how well they feel they are being serviced and listened to. This is often reflected in a company’s ability to respond with tailored communications (not pro-forma generic correspondence) and the ability to receive these messages in the formats they are expecting. Xpertdoc gives companies the option to deliver a letter, statement, quote or policy by email, PDF, printed copy, fax, on the Web and more, allowing you to better control and manage the way you communicate now and in the future.
Added Layers of Compliance
Compliance runs throughout an organization at all levels. The ability to add layers of compliance into document output solutions means that the routing and workflow of documents is well documented and tracked. It also means that the language used in documents can be centralized and standardized for better legal controls while reducing costs associated with having multiple repositories.