The life insurance industry is heavily influenced by changing consumer behaviours and shifting market trends. To thrive in this environment, insurers need to meet the growing demand for new products, leveraging innovative technologies that fulfill their operational requirements and satisfy the vast array of customer preferences.
The Xpertdoc Customer Communications Management (CCM) Solution enables life insurers to rapidly generate personalized communications at every step of the insurance product's lifecycle – marketing materials, policies, invoices, claims correspondence and more – and deliver them to their members through the channel of their choice.
Our CCM platform facilitates the creation of sophisticated documents, providing configurable business rules that ensure compliance with branding, jurisdiction-specific variations, language, regulatory changes, and legal and financial requirements. It provides the benefits of a powerful customer engagement technology, increasing efficiencies and reducing delays and costs.