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January 28, 2015 | Sabrina Pechousek
The Departments of Treasury, Labor, and Health and Human Services have recently proposed changes regarding the Summary of Benefits and Coverage. These changes, outlined here, should clarify language and issues that insurers, customers and third parties have had regarding complying with the SBC regulations.
January 15, 2015 | Mike Porter
In 2015, exploiting the benefits attainable by composing and delivering relevant communications through multiple channels is an objective of virtually every insurance company seeking to retain current customers and grow their business. It can be achieved by getting control over the uncoordinated collection of legacy document systems.
December 17, 2014 | Sabrina Pechousek
A telematics device allows insurers to track a person's driving behaviour. Some drivers welcome the idea, while others are concerned. Insurance providers that choose this behavioral approach will face conflicting challenges: convincing customers of the benefits of telematics, and ensuring profitably.
December 15, 2014 | Mike Porter
In a lot of companies, there are no standardized automated correspondence systems. Departments produce mail in a variety of different ways, increasing the cost to communicate with customers. But there are dozens of circumstances where organizations can improve department-created mail.
November 24, 2014 | Mike Porter
Self-service portals have been a goal of many organizations. They allow customers to handle common tasks on their own, without having to wait on hold for that elusive "next available agent". Therefore they increase customer satisfaction and have a direct effect on customer retention.
November 20, 2014 | Andrée-Anne Pellerin
Xpertdoc recently released Content Manager, a new application included in Portal 3. Its main functions include the storage and management of files and folders. Its strengths: simplifying the method of indexation and accelerating search results.
November 5, 2014 | Sabrina Pechousek
A study commissioned by the Canada Revenue Agency last month revealed something that likely comes as no surprise to taxpayers: many of us do not understand the communication we receive from the agency. Here are four things CRA can do to improve their communications.
October 14, 2014 | Mike Porter
Today's customers expect the documents they receive from companies to adapt to whatever device they may use to read the material. Even though companies recognize the need, they have been slow to migrate to technologies meant to support the variety of output formats compatible with all mobile devices.
September 22, 2014 | Mike Porter
Taking communications to a higher level of customer awareness allows organizations to abandon awkward messaging that fails to consider up-to-the-moment status. Systems built from the ground up to connect document composition with CRM data and use that information intelligently is a key factor in advancing the state of customer communication.
August 20, 2014 | Marlene Shoucair
Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and he specializes in helping companies transform from manual and paper-based processes to the mobile and digital world.

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