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November 24, 2014 | Mike Porter
Self-service portals have been a goal of many organizations. They allow customers to handle common tasks on their own, without having to wait on hold for that elusive "next available agent". Therefore they increase customer satisfaction and have a direct effect on customer retention.
November 5, 2014 | Sabrina Pechousek
A study commissioned by the Canada Revenue Agency last month revealed something that likely comes as no surprise to taxpayers: many of us do not understand the communication we receive from the agency. Here are four things CRA can do to improve their communications.
October 14, 2014 | Mike Porter
Today's customers expect the documents they receive from companies to adapt to whatever device they may use to read the material. Even though companies recognize the need, they have been slow to migrate to technologies meant to support the variety of output formats compatible with all mobile devices.
September 22, 2014 | Mike Porter
Taking communications to a higher level of customer awareness allows organizations to abandon awkward messaging that fails to consider up-to-the-moment status. Systems built from the ground up to connect document composition with CRM data and use that information intelligently is a key factor in advancing the state of customer communication.
August 20, 2014 | Marlene Shoucair
Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and he specializes in helping companies transform from manual and paper-based processes to the mobile and digital world.
August 14, 2014 | Mike Porter
Hardware or software vendor's support department can answer questions, troubleshoot problems, and provide advice about how to use their products to meet your business requirements. But sometimes live support doesn't exist or is hidden behind layers of FAQ's, user forums, or knowledge databases.
July 28, 2014 | Marlene Shoucair
David Stabel is an Associate Director for InfoTrends’ Production Software Services, focusing on customer communications management and production workflow. David is responsible for conducting market research and analysis, and assist in forecasting market growth in relation to the production software and workflow market.
July 25, 2014 | Mike Porter
Cloud computing presents a different landscape for protecting data that was once safely tucked in for the night on secure servers in a company’s own access-controlled data center. But that doesn’t mean one should discount the positive effects cloud computing can have on an organization.
July 21, 2014 | James M. Thumma
A Microsoft Gold Partner, Xpertdoc was privileged to attend the 2014 Microsoft Worldwide Partner Conference in Washington, D.C. What a week it was! Over 16,000 attendees from more than 140 countries gathered to discuss and hear about Microsoft’s plans and commitments for the future.
June 26, 2014 | Sabrina Pechousek
There's a lot of confusion around what portals really mean. A portal is a "gateway," or an internet website which provides users access or links to other sites. More precisely, it is a website that identifies a user through a username or ID, and provides him or her with easy and intuitive access to personal data, such as e-mail or online banking.

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