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August 20, 2014 | Marlene Shoucair
Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management.
August 14, 2014 | Mike Porter
Getting help from a hardware or software vendor's support department can be a great experience. They can answer questions, troubleshoot problems, and provide advice about how to use their products to meet your business requirements. But sometimes live support doesn't exist or is hidden behind layers of FAQ's, user forums, or knowledge databases. Or perhaps the people providing support are offshore where time zones and foreign accents can be an issue. Whatever the situation, the inability to get questions answered when you need them can be a major source of frustration – whether the issue affects your customer communications workflow or something else.
July 28, 2014 | Marlene Shoucair
David Stabel is an Associate Director for InfoTrends’ Production Software Services, focusing on Customer Communications Management and Production Workflow. David is responsible for custom consulting engagements, responding to client inquires, conducting market research and analysis, assist in forecasting market growth, and providing coverage of industry events in relation to the production software and workflow market. David frequently speaks at tradeshows, customer events, and industry conferences.
July 25, 2014 | Mike Porter
Cloud computing presents a different landscape for protecting data that was once safely tucked in for the night on secure servers in a company’s own access-controlled data center. But that doesn’t mean one should discount the positive effects cloud computing can have on an organization. It just requires understanding what is different about this computing model and making sure processes and controls are sufficient to minimize the risks.
July 21, 2014 | James M. Thumma
A Microsoft Gold Partner, Xpertdoc was privileged to attend the 2014 Microsoft Worldwide Partner Conference in Washington, D.C. What a week it was! Over 16,000 attendees from more than 140 countries gathered to discuss and hear about Microsoft’s plans and commitments for the future.
June 26, 2014 | Sabrina Pechousek
Lately, there has been a lot of talk around portals. There’s also a lot of confusion around what it really means. A portal is a “gateway,” or an internet website which provides users access or links to other sites. More precisely, it is a website that identifies a user through a username or ID, and provides him or her with easy and intuitive access to personal data, such as e-mail or online banking.
June 26, 2014 | Mike Porter
Companies cobble. They take a piece of software here and another piece there and then build bridges between them. Sometimes the bridges utilize external interface capabilities already built into the software package. Other times the bridging process can be manual or semi-manual.
June 24, 2014 | Marlene Shoucair
Liza Smith has been focused on providing insurance companies software solutions for over 12 years. Three year ago, she joined OneShield, a leading insurance software and service provider to the property and casualty market, to spearhead its entry into international markets. As Senior Vice President, Sales and Marketing, Liza is responsible for OneShield’s global expansion efforts.
June 17, 2014 | Sabrina Pechousek
A stellar line-up of keynote speakers, including President Bill Clinton, insightful technical sessions, fun networking events and thought-provoking Roundtables; there was something for every one of the 2,600 attendees at this year’s IASA Conference in Indianapolis.
May 28, 2014 | Sabrina Pechousek
Xpertdoc is helping customers reduce and manage their internal archives containing hundreds of thousands of documents. The technology allows them to inventory and index each document, while generating reports to visualize the full hierarchy of folders and providing a query system to recognize duplicates and similar content, thus eliminating document redundancies.

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