Customer Communications Audit

Services

Customer Communications Audit is a free service that analyzes the processes being used to generate customer communications within an organization, and the impact of these communications on business.

This service is typically completed within 5 days and includes an on-site visit and preparation of an analysis report. The report is based on interviews with employees directly involved in the generation of customer communications, and on a review of the systems and processes used, and of the documents and forms produced. Clients leverage the audit results to address changes in their current document generation efforts, or as part of a large-scale migration project.

CCA Benefits

Benefits

  • Identification of the risks of non-compliance; qualification and quantification of their impact
  • Identification of sources of error; qualification and quantification of their impact
  • Identification of sources of inefficiency and waste; qualification and quantification of their impact
  • Knowledge of improvement factors and anticipated benefits

 

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