From my Bachelor Pad to Family Home: A Lesson in Multi-Channel Communication

The journey of moving from my condo (aka bachelor pad) to a family home that needed some “minor” renovations is something that my wife and I undertook back in July – and what a journey it has been! Those “minor” improvements quickly escalated into a full-fledged make over where we essentially renovated every single room from floor to ceiling.  While this experience has been exciting and is certainly something that will pay off long term, there have been some challenges along the way.

The biggest challenge, or “learning experience” we faced was the realization that we were essentially running a business. This business was outside of our core competencies and we now had the responsibility of managing people, processes, and timelines.  Additionally, we had to manage our budget and it was absolutely critical to ensure that the project was getting done on time and in the correct sequence. This required a high degree of communication and coordination which was a challenge in itself as each person we hired had their own preferred way of communicating. For example, some of the companies we contracted with utilize a wide variety of technology channels like electronic quotes, visual renderings of what the completed project will look like, customer portals, and more. On the flip side, some of the more “old school” companies preferred things like a phone call, handwritten quotes, and understood a portal as something that is used in the movies to send people back in time.

Given the fact that my wife and I are millennials (just barely), I can tell you that we are more open to doing business with the companies that have embraced technology. The major reason behind this is because, as most of the folks reading this, we are working professionals with on-the go lives with very small windows of time to conduct phone calls or meet in person. At the same time, we want to know exactly what is going on with our investment and we want to have the ability to see progress even if we cannot be at the house physically. The companies that use technology to make this happen have set themselves apart from more traditional organizations and significantly influenced   our decision making process on who to hire.

Going through this process drove home the point that just as my wife and I have challenges understanding the communication landscape and what vehicles works best for whom, many companies face the exact same problem but on a much larger scale.  Whether it is your customers, employees, service providers or partners, each of those groups consist of a wide variety of individuals that want to communicate in a variety of different ways. Furthermore, being agile and nimble regarding how you communicate will play a big role toward moving in a successful direction. That is true whether you are launching new product, marketing new offerings, onboarding new customers, or employees or deciding whether or not you want to go with 2.5 inch or 3.5 inch oak planks for your new floor.

COVID-19 update

The spread of COVID-19 continues to evolve and in this context, we wish to inform you that Xpertdoc is closely monitoring the situation and would like to inform you of the measures taken by our team to support its employees, customers and partners.

We do not foresee any impact on the delivery of our services and want to assure our customers that we are executing our continuity plans in order to ensure that our customers continue to receive our services without jeopardizing the safety and security of our personnel.

In accordance with the recommendations of government authorities, here are some of the measures being taken by Xpertdoc:

Remote work for all employees
Arrangements have already been made and we have requested that all our employees work from home. Our continuity plan includes a full deployment of remote work arrangements to ensure uninterrupted service to our clients and partners.

Hosting and cloud services
We have been assured by our suppliers that there are no known impacts to these services, and we are confident that we are able to effectively manage the delivery of our cloud services to all our customers.

Travel
We have cancelled all business travel until further notice for all our employees. If employees have or will travel for personnel reasons, they will be asked to respect the quarantine delay before participating in any business activities.

Events and gatherings
All our events have been postponed or cancelled. Our employees are no longer allowed to participate in any events, seminars or gatherings.

We are committed to providing the best possible service to our customers and partners, to ensure that you can continue digital communications with your own audience. In these critical moments if we can help please do not hesitate to contact us.

Regards,

The Xpertdoc Team

Mise à jour sur la COVID-19

La propagation de la COVID-19 continue d’évoluer et, dans ce contexte, nous souhaitons vous informer que Xpertdoc suit de près la situation et que notre équipe a pris des mesures pour soutenir ses employé(e)s, clients et partenaires.

Nous ne prévoyons aucun impact sur la prestation de nos services et voulons assurer nos clients que nous mettons en œuvre notre plan de continuité des affaires, afin de garantir que vous continuiez à recevoir nos services, sans compromettre la santé et la sécurité de notre personnel.

Conformément aux recommandations des autorités gouvernementales du Québec, voici quelques-unes des mesures prises par Xpertdoc :

Travail à distance pour tou(te)s les employé(e)s
Nous avons demandé à tou(te)s nos employé(e)s de travailler à domicile. Notre plan de continuité des affaires comprend des arrangements de travail à distance pour assurer un service ininterrompu à nos clients et partenaires.

Hébergement et services infonuagiques
Nos fournisseurs nous ont assuré qu’il n’y avait pas d’impacts connus sur les services d’hébergement et infonuagiques. Ainsi, nous sommes convaincus d’être en mesure de gérer efficacement la livraison de nos services infonuagiques à tous nos clients.

Voyages
Nous avons annulé tous nos voyages professionnels jusqu’à nouvel ordre, pour tou(te)s les employé(e)s. Si des employé(e)s ont voyagé ou doivent voyager pour des raisons personnelles, il(elle)s seront placé(e)s en quarantaine pour une durée de 14 jours, avant leur retour au travail.

Événements et rassemblements
Tous nos événements ont été reportés ou annulés. Nos employé(e)s ne sont plus autorisé(e)s à participer à des événements, séminaires ou rassemblements.

Nous nous engageons à fournir le meilleur service possible à nos clients et partenaires, afin de garantir que vous puissiez continuer vos opérations sans interruption. Dans ces moments critiques, nous sommes là pour vous aider. N’hésitez pas à communiquer avec nous si nécessaire.

Merci,

L’équipe Xpertdoc