Blog

Explore our blog for insightful reflections on the latest trends in document technology and customer engagement.

September 10, 2019
The Fork in the Road: What Drives Companies to Look for a Document Generation Solution
by Pamela Velentzas
April 2, 2019
Document Generation and Flow Automation for Dummies: A Guide to Choosing the Right Solution
by Pamela Velentzas
January 25, 2019
To “Document” Infinity and Beyond: Adding Value to Microsoft Dynamics 365 with Document Generation and Automation
by Pamela Velentzas
May 1, 2018
Your Documents Could Probably Use an Overhaul: 4 Ways a Document Generation Solution Can Help
by David Hanson
January 11, 2018
Dope Docs: Five Tips for Designing Effective Document Templates that will Improve Customer Communications
by David Squibb
October 12, 2017
Can Better Documents Win you More Business?
by Eric Batangan
July 25, 2017
Call “M” Like you See “M”: The Differences Between ECM and CCM
by David Squibb
July 11, 2017
Communication Is King in Business: 5 Tips to Help Develop an Effective Customer Communications Strategy
by Eric Batangan
January 24, 2017
Customer Communications Management 101: My Top 3 Considerations When Choosing a CCM Platform
by Eric Batangan
November 10, 2016
Love Don’t Cost a Thing but What About your Customer Communications?
by David Squibb
October 18, 2016
It’s all About the Data: The Steps to Creating a Response-Driven Personalized Communication Strategy – The Personalized Customer Experience (Part 2)
by David Squibb
September 6, 2016
Who Do you Think You’re Talking to? – The Personalized Customer Experience (Part 1)
by David Squibb
Showing 1 to 12 of 23

Newsletter

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COVID-19 update

The spread of COVID-19 continues to evolve and in this context, we wish to inform you that Xpertdoc is closely monitoring the situation and would like to inform you of the measures taken by our team to support its employees, customers and partners.

We do not foresee any impact on the delivery of our services and want to assure our customers that we are executing our continuity plans in order to ensure that our customers continue to receive our services without jeopardizing the safety and security of our personnel.

In accordance with the recommendations of government authorities, here are some of the measures being taken by Xpertdoc:

Remote work for all employees
Arrangements have already been made and we have requested that all our employees work from home. Our continuity plan includes a full deployment of remote work arrangements to ensure uninterrupted service to our clients and partners.

Hosting and cloud services
We have been assured by our suppliers that there are no known impacts to these services, and we are confident that we are able to effectively manage the delivery of our cloud services to all our customers.

Travel
We have cancelled all business travel until further notice for all our employees. If employees have or will travel for personnel reasons, they will be asked to respect the quarantine delay before participating in any business activities.

Events and gatherings
All our events have been postponed or cancelled. Our employees are no longer allowed to participate in any events, seminars or gatherings.

We are committed to providing the best possible service to our customers and partners, to ensure that you can continue digital communications with your own audience. In these critical moments if we can help please do not hesitate to contact us.

Regards,

The Xpertdoc Team

Mise à jour sur la COVID-19

La propagation de la COVID-19 continue d’évoluer et, dans ce contexte, nous souhaitons vous informer que Xpertdoc suit de près la situation et que notre équipe a pris des mesures pour soutenir ses employé(e)s, clients et partenaires.

Nous ne prévoyons aucun impact sur la prestation de nos services et voulons assurer nos clients que nous mettons en œuvre notre plan de continuité des affaires, afin de garantir que vous continuiez à recevoir nos services, sans compromettre la santé et la sécurité de notre personnel.

Conformément aux recommandations des autorités gouvernementales du Québec, voici quelques-unes des mesures prises par Xpertdoc :

Travail à distance pour tou(te)s les employé(e)s
Nous avons demandé à tou(te)s nos employé(e)s de travailler à domicile. Notre plan de continuité des affaires comprend des arrangements de travail à distance pour assurer un service ininterrompu à nos clients et partenaires.

Hébergement et services infonuagiques
Nos fournisseurs nous ont assuré qu’il n’y avait pas d’impacts connus sur les services d’hébergement et infonuagiques. Ainsi, nous sommes convaincus d’être en mesure de gérer efficacement la livraison de nos services infonuagiques à tous nos clients.

Voyages
Nous avons annulé tous nos voyages professionnels jusqu’à nouvel ordre, pour tou(te)s les employé(e)s. Si des employé(e)s ont voyagé ou doivent voyager pour des raisons personnelles, il(elle)s seront placé(e)s en quarantaine pour une durée de 14 jours, avant leur retour au travail.

Événements et rassemblements
Tous nos événements ont été reportés ou annulés. Nos employé(e)s ne sont plus autorisé(e)s à participer à des événements, séminaires ou rassemblements.

Nous nous engageons à fournir le meilleur service possible à nos clients et partenaires, afin de garantir que vous puissiez continuer vos opérations sans interruption. Dans ces moments critiques, nous sommes là pour vous aider. N’hésitez pas à communiquer avec nous si nécessaire.

Merci,

L’équipe Xpertdoc