You Never Forget your First: A Rookie’s Perspective Attending WPC 2016

40% of this year’s attendance at Microsoft’s World Partner Conference were first time attendees. I was one of those first time attendees. I’ve been to many tradeshows and conferences before but never one so large (overwhelming in fact), strictly for partners and hosted by a single company.

This sold out event had 16,000 people practically take over Toronto and its Entertainment District. This sea of lanyard, badge wearing people included three guys from @xpertdoc who received 3 distinct pins to wear over the course of the week. The pins identified them as the “rookie” @EricBatangan@David_Squibb a “veteran” and @fdionxpertdoc who proudly wore a gold “10+ Years” pin.

Who is @xpertdoc?

Xpertdoc, a Microsoft Gold Partner and leader in Customer Communications Management, enables organizations to create, manage and deliver highly personalized, Omni Channel communications across the entire customer lifecycle. Powered by the Microsoft Cloud and Azure, our CRM Connector allows organizations to unlock the wealth of customer data in Dynamics 365 as well as other internal systems and data sources to deliver compelling documents in a single click.

Who is @EricBatangan?

My role as Channel Manager is ultimately to foster a partner program, grow a partner network that understands our value proposition and recognizes the digital transformation going on in all industries and organizations. What better place to kick off a partner program then at WPC?

So yes, you never forget your first. WPC 2016 was memorable in many ways. It was the first time in WPC history the event was sold out. But for me witnessing first hand the appreciation and commitment expressed by Satya Nadella to the Microsoft partnership ecosystem on day one. Seeing that level of commitment reflected in the Microsoft employees I spoke with throughout the week and how the event catered to all partners big and small. As the Xpertdoc partner program and network grows, I’ll follow Microsoft’s lead as they show us all how its done.

Stay tuned for my next blog on why companies are joining the Xpertdoc team and why you should contact Eric Batangan.

First time here

COVID-19 update

The spread of COVID-19 continues to evolve and in this context, we wish to inform you that Xpertdoc is closely monitoring the situation and would like to inform you of the measures taken by our team to support its employees, customers and partners.

We do not foresee any impact on the delivery of our services and want to assure our customers that we are executing our continuity plans in order to ensure that our customers continue to receive our services without jeopardizing the safety and security of our personnel.

In accordance with the recommendations of government authorities, here are some of the measures being taken by Xpertdoc:

Remote work for all employees
Arrangements have already been made and we have requested that all our employees work from home. Our continuity plan includes a full deployment of remote work arrangements to ensure uninterrupted service to our clients and partners.

Hosting and cloud services
We have been assured by our suppliers that there are no known impacts to these services, and we are confident that we are able to effectively manage the delivery of our cloud services to all our customers.

We have cancelled all business travel until further notice for all our employees. If employees have or will travel for personnel reasons, they will be asked to respect the quarantine delay before participating in any business activities.

Events and gatherings
All our events have been postponed or cancelled. Our employees are no longer allowed to participate in any events, seminars or gatherings.

We are committed to providing the best possible service to our customers and partners, to ensure that you can continue digital communications with your own audience. In these critical moments if we can help please do not hesitate to contact us.


The Xpertdoc Team

Mise à jour sur la COVID-19

La propagation de la COVID-19 continue d’évoluer et, dans ce contexte, nous souhaitons vous informer que Xpertdoc suit de près la situation et que notre équipe a pris des mesures pour soutenir ses employé(e)s, clients et partenaires.

Nous ne prévoyons aucun impact sur la prestation de nos services et voulons assurer nos clients que nous mettons en œuvre notre plan de continuité des affaires, afin de garantir que vous continuiez à recevoir nos services, sans compromettre la santé et la sécurité de notre personnel.

Conformément aux recommandations des autorités gouvernementales du Québec, voici quelques-unes des mesures prises par Xpertdoc :

Travail à distance pour tou(te)s les employé(e)s
Nous avons demandé à tou(te)s nos employé(e)s de travailler à domicile. Notre plan de continuité des affaires comprend des arrangements de travail à distance pour assurer un service ininterrompu à nos clients et partenaires.

Hébergement et services infonuagiques
Nos fournisseurs nous ont assuré qu’il n’y avait pas d’impacts connus sur les services d’hébergement et infonuagiques. Ainsi, nous sommes convaincus d’être en mesure de gérer efficacement la livraison de nos services infonuagiques à tous nos clients.

Nous avons annulé tous nos voyages professionnels jusqu’à nouvel ordre, pour tou(te)s les employé(e)s. Si des employé(e)s ont voyagé ou doivent voyager pour des raisons personnelles, il(elle)s seront placé(e)s en quarantaine pour une durée de 14 jours, avant leur retour au travail.

Événements et rassemblements
Tous nos événements ont été reportés ou annulés. Nos employé(e)s ne sont plus autorisé(e)s à participer à des événements, séminaires ou rassemblements.

Nous nous engageons à fournir le meilleur service possible à nos clients et partenaires, afin de garantir que vous puissiez continuer vos opérations sans interruption. Dans ces moments critiques, nous sommes là pour vous aider. N’hésitez pas à communiquer avec nous si nécessaire.


L’équipe Xpertdoc