Digital Transformation in Manufacturing: Why It’s Time to Start Focusing on Your Documents

Improving efficiencies has been the driving force in the manufacturing sector for many years. Up until recently, 80% of a manufacturer’s focus has been on running a more efficient facility, which includes a shift to industry 4.0 and becoming a “smart shop” – using technology to support lean manufacturing and other operational processes.

But what about the other 20% of the business – the so-called “back-office”? Made up of customer service, sales, marketing, service and maintenance departments, the back-office is commonly ignored when internal discussions surrounding process improvements are held.

A common challenge faced by back-office departments is the management of the overwhelming volume of documents and customer correspondence. Most manufacturers are manually generating quotes, proposals, legal documents, service orders, and marketing material that take hours away from staff who could otherwise be focused on profit generating activities. On top of that, outdated systems put in place in the 90’s are also holding businesses back.

So how can manufactures solve their document challenges and continue to improve efficiencies and drive customer engagement? By investing in a document automation and customer communications management (CCM) platform, like Xpertdoc. A good platform not only enables you to easily and efficiently design, manage and deliver highly personalized, data-driven and engaging documents such as flyers, NDAs, proposals, quotes, contracts but can also streamline document workflows, accelerate document approval processes, improve inter-department collaboration and maintain brand consistency.

If you want to start moving towards a more digital world, start with your back-office documents. A solution like Xpertdoc will be a seamless transition and will allow you generate more revenue for future i4.0 projects. The longer businesses wait to evolve and digitalize their operations the more painful and costly it will be when the move is made. Think about moving data from a floppy disc to the cloud. Yikes!

To learn more about how manufacturers can improve their document and customer communication processes, follow us: @xpertdoc, Steve Hennegan

COVID-19 update

The spread of COVID-19 continues to evolve and in this context, we wish to inform you that Xpertdoc is closely monitoring the situation and would like to inform you of the measures taken by our team to support its employees, customers and partners.

We do not foresee any impact on the delivery of our services and want to assure our customers that we are executing our continuity plans in order to ensure that our customers continue to receive our services without jeopardizing the safety and security of our personnel.

In accordance with the recommendations of government authorities, here are some of the measures being taken by Xpertdoc:

Remote work for all employees
Arrangements have already been made and we have requested that all our employees work from home. Our continuity plan includes a full deployment of remote work arrangements to ensure uninterrupted service to our clients and partners.

Hosting and cloud services
We have been assured by our suppliers that there are no known impacts to these services, and we are confident that we are able to effectively manage the delivery of our cloud services to all our customers.

We have cancelled all business travel until further notice for all our employees. If employees have or will travel for personnel reasons, they will be asked to respect the quarantine delay before participating in any business activities.

Events and gatherings
All our events have been postponed or cancelled. Our employees are no longer allowed to participate in any events, seminars or gatherings.

We are committed to providing the best possible service to our customers and partners, to ensure that you can continue digital communications with your own audience. In these critical moments if we can help please do not hesitate to contact us.


The Xpertdoc Team

Mise à jour sur la COVID-19

La propagation de la COVID-19 continue d’évoluer et, dans ce contexte, nous souhaitons vous informer que Xpertdoc suit de près la situation et que notre équipe a pris des mesures pour soutenir ses employé(e)s, clients et partenaires.

Nous ne prévoyons aucun impact sur la prestation de nos services et voulons assurer nos clients que nous mettons en œuvre notre plan de continuité des affaires, afin de garantir que vous continuiez à recevoir nos services, sans compromettre la santé et la sécurité de notre personnel.

Conformément aux recommandations des autorités gouvernementales du Québec, voici quelques-unes des mesures prises par Xpertdoc :

Travail à distance pour tou(te)s les employé(e)s
Nous avons demandé à tou(te)s nos employé(e)s de travailler à domicile. Notre plan de continuité des affaires comprend des arrangements de travail à distance pour assurer un service ininterrompu à nos clients et partenaires.

Hébergement et services infonuagiques
Nos fournisseurs nous ont assuré qu’il n’y avait pas d’impacts connus sur les services d’hébergement et infonuagiques. Ainsi, nous sommes convaincus d’être en mesure de gérer efficacement la livraison de nos services infonuagiques à tous nos clients.

Nous avons annulé tous nos voyages professionnels jusqu’à nouvel ordre, pour tou(te)s les employé(e)s. Si des employé(e)s ont voyagé ou doivent voyager pour des raisons personnelles, il(elle)s seront placé(e)s en quarantaine pour une durée de 14 jours, avant leur retour au travail.

Événements et rassemblements
Tous nos événements ont été reportés ou annulés. Nos employé(e)s ne sont plus autorisé(e)s à participer à des événements, séminaires ou rassemblements.

Nous nous engageons à fournir le meilleur service possible à nos clients et partenaires, afin de garantir que vous puissiez continuer vos opérations sans interruption. Dans ces moments critiques, nous sommes là pour vous aider. N’hésitez pas à communiquer avec nous si nécessaire.


L’équipe Xpertdoc