Time to Buckle Up: Traditional Carriers Better Get Ready for the Start-up Ride!

I recently read an article published by Deloitte that talked about how “Nimble” will be the new normal in 2017 as insurance companies confront a marketplace that is changing more drastically than ever before.  Insurers are coping with longer-term, game-changing trends like the connected home and connected car.  For some, that probably seems like a very scary scenario. For others, this presents a wide array of opportunities to grow and expand in ways never thought possible. All you must do is look at the number startups entering the insurance arena over the last several years to see that the change is real and the opportunity to capitalize on the change is huge.

So why do start-ups have the advantage?  Here are the top 3 reasons why.

1. They have NO HISTORY – They have no customer relationships to maintain and no cultural ideology of “this is how we’ve been successful for the past numbers of years or ”this is how we’ve always done things.”

2. They are nimble – Start-ups create opportunity because they don’t have history to weigh them down. They can change strategy quickly because there is no historical reference point of success.

3. They are leading the digital transformation – By 2025, the millennial generation (those born between 1981-1996) will make up 75% of the global workforce. 85% of them prefer interacting online than in person. Start-ups are adapting to the shift to a digital world more readily than traditional carriers providing the tools needed for a digital customer experience.

All this to say, customers today have a much more powerful voice than ever before given all the various modes of communication available.  If traditional carriers want to stay in the game, they will need to adopt technology at a much faster rate.  The next generation of insurance workers will expect that all these technologically advanced tools be available to do their job.  Add all of this together and quickly see that the issue for many carriers is not whether they will change, but rather how fast can they change. These questions are keeping insurance executives up at night and finding the right answer is no longer optional, it is essential to survival.

To stay on top of leading customer communication expertise, follow Xpertdoc and Rob Guarino on Twitter: @xpertdoc@RobGuarino_XT

COVID-19 update

The spread of COVID-19 continues to evolve and in this context, we wish to inform you that Xpertdoc is closely monitoring the situation and would like to inform you of the measures taken by our team to support its employees, customers and partners.

We do not foresee any impact on the delivery of our services and want to assure our customers that we are executing our continuity plans in order to ensure that our customers continue to receive our services without jeopardizing the safety and security of our personnel.

In accordance with the recommendations of government authorities, here are some of the measures being taken by Xpertdoc:

Remote work for all employees
Arrangements have already been made and we have requested that all our employees work from home. Our continuity plan includes a full deployment of remote work arrangements to ensure uninterrupted service to our clients and partners.

Hosting and cloud services
We have been assured by our suppliers that there are no known impacts to these services, and we are confident that we are able to effectively manage the delivery of our cloud services to all our customers.

We have cancelled all business travel until further notice for all our employees. If employees have or will travel for personnel reasons, they will be asked to respect the quarantine delay before participating in any business activities.

Events and gatherings
All our events have been postponed or cancelled. Our employees are no longer allowed to participate in any events, seminars or gatherings.

We are committed to providing the best possible service to our customers and partners, to ensure that you can continue digital communications with your own audience. In these critical moments if we can help please do not hesitate to contact us.


The Xpertdoc Team

Mise à jour sur la COVID-19

La propagation de la COVID-19 continue d’évoluer et, dans ce contexte, nous souhaitons vous informer que Xpertdoc suit de près la situation et que notre équipe a pris des mesures pour soutenir ses employé(e)s, clients et partenaires.

Nous ne prévoyons aucun impact sur la prestation de nos services et voulons assurer nos clients que nous mettons en œuvre notre plan de continuité des affaires, afin de garantir que vous continuiez à recevoir nos services, sans compromettre la santé et la sécurité de notre personnel.

Conformément aux recommandations des autorités gouvernementales du Québec, voici quelques-unes des mesures prises par Xpertdoc :

Travail à distance pour tou(te)s les employé(e)s
Nous avons demandé à tou(te)s nos employé(e)s de travailler à domicile. Notre plan de continuité des affaires comprend des arrangements de travail à distance pour assurer un service ininterrompu à nos clients et partenaires.

Hébergement et services infonuagiques
Nos fournisseurs nous ont assuré qu’il n’y avait pas d’impacts connus sur les services d’hébergement et infonuagiques. Ainsi, nous sommes convaincus d’être en mesure de gérer efficacement la livraison de nos services infonuagiques à tous nos clients.

Nous avons annulé tous nos voyages professionnels jusqu’à nouvel ordre, pour tou(te)s les employé(e)s. Si des employé(e)s ont voyagé ou doivent voyager pour des raisons personnelles, il(elle)s seront placé(e)s en quarantaine pour une durée de 14 jours, avant leur retour au travail.

Événements et rassemblements
Tous nos événements ont été reportés ou annulés. Nos employé(e)s ne sont plus autorisé(e)s à participer à des événements, séminaires ou rassemblements.

Nous nous engageons à fournir le meilleur service possible à nos clients et partenaires, afin de garantir que vous puissiez continuer vos opérations sans interruption. Dans ces moments critiques, nous sommes là pour vous aider. N’hésitez pas à communiquer avec nous si nécessaire.


L’équipe Xpertdoc