The 80’s called, and they want their technology back

Insurance companies are all about managing and reducing risk. So it is ironic that most companies are taking one of the biggest risks – outdated technology!

Remember the 80’s? A time before smartphones and tablets. A time when many processes were still manual. A time when field staff hit the road with paper documents instead of automation. Hard to believe but that is still happening on a broad basis in the insurance industry and unfortunately it can cost companies a lot of money.

Some companies have infrastructures and core systems dating 20 or 30 years which can lead to numerous challenges for the growth of their business, including:

  • Customer needs and competitive advances have evolved at a rate much faster than older technology can keep pace or the architecture can support.
  • The cost is high for keeping these systems functional, compounded by an aging workforce with the inherent knowledge necessary to maintain and enhance them.
  • Attracting and retaining younger technical talent to work on outdated systems become a challenge as a larger number of the knowledgeable workforce approaches retirement.

It is not just about age; it’s also about rate of change

Technical infrastructures don’t have to be that old to be outdated. Technology is growing and evolving at a rate never seen before. Simply looking back 5 years, we see the tremendous progress that has been made and at an increasing pace. And when technology advances, customer expectations grow. By having outdated technology, insurance companies cannot keep up with the needs and demands of their customers. While these systems can ‘get the job done,’ they are falling more and more behind other companies and industries and this is only compounded by technology companies like Google entering the insurance industry.

Unfortunately, according to Nazz Baksh of Peace Hill Insurance, “companies are often hesitant to dip their toe in the water and take advantage of technology that can help them quickly respond to opportunities and increase the customer experience.” Moreover, different departments in the same organization are using different systems, making it more expensive to maintain, less effective to share information across the organization, and negatively impacting client satisfaction.

There is a belief that the cost of replacing this technology is prohibitive and will be too disruptive to the business. This is not true. Newer technologies have made huge advances to minimize or even eliminate these obstacles. Don’t get stuck in a technology rut. Building on top of old systems will only end up costing your company a lot of money, while increasing risk. Let the 80’s have their technology back and start thinking about how to support your business for the next 10-20 years.

COVID-19 update

The spread of COVID-19 continues to evolve and in this context, we wish to inform you that Xpertdoc is closely monitoring the situation and would like to inform you of the measures taken by our team to support its employees, customers and partners.

We do not foresee any impact on the delivery of our services and want to assure our customers that we are executing our continuity plans in order to ensure that our customers continue to receive our services without jeopardizing the safety and security of our personnel.

In accordance with the recommendations of government authorities, here are some of the measures being taken by Xpertdoc:

Remote work for all employees
Arrangements have already been made and we have requested that all our employees work from home. Our continuity plan includes a full deployment of remote work arrangements to ensure uninterrupted service to our clients and partners.

Hosting and cloud services
We have been assured by our suppliers that there are no known impacts to these services, and we are confident that we are able to effectively manage the delivery of our cloud services to all our customers.

We have cancelled all business travel until further notice for all our employees. If employees have or will travel for personnel reasons, they will be asked to respect the quarantine delay before participating in any business activities.

Events and gatherings
All our events have been postponed or cancelled. Our employees are no longer allowed to participate in any events, seminars or gatherings.

We are committed to providing the best possible service to our customers and partners, to ensure that you can continue digital communications with your own audience. In these critical moments if we can help please do not hesitate to contact us.


The Xpertdoc Team

Mise à jour sur la COVID-19

La propagation de la COVID-19 continue d’évoluer et, dans ce contexte, nous souhaitons vous informer que Xpertdoc suit de près la situation et que notre équipe a pris des mesures pour soutenir ses employé(e)s, clients et partenaires.

Nous ne prévoyons aucun impact sur la prestation de nos services et voulons assurer nos clients que nous mettons en œuvre notre plan de continuité des affaires, afin de garantir que vous continuiez à recevoir nos services, sans compromettre la santé et la sécurité de notre personnel.

Conformément aux recommandations des autorités gouvernementales du Québec, voici quelques-unes des mesures prises par Xpertdoc :

Travail à distance pour tou(te)s les employé(e)s
Nous avons demandé à tou(te)s nos employé(e)s de travailler à domicile. Notre plan de continuité des affaires comprend des arrangements de travail à distance pour assurer un service ininterrompu à nos clients et partenaires.

Hébergement et services infonuagiques
Nos fournisseurs nous ont assuré qu’il n’y avait pas d’impacts connus sur les services d’hébergement et infonuagiques. Ainsi, nous sommes convaincus d’être en mesure de gérer efficacement la livraison de nos services infonuagiques à tous nos clients.

Nous avons annulé tous nos voyages professionnels jusqu’à nouvel ordre, pour tou(te)s les employé(e)s. Si des employé(e)s ont voyagé ou doivent voyager pour des raisons personnelles, il(elle)s seront placé(e)s en quarantaine pour une durée de 14 jours, avant leur retour au travail.

Événements et rassemblements
Tous nos événements ont été reportés ou annulés. Nos employé(e)s ne sont plus autorisé(e)s à participer à des événements, séminaires ou rassemblements.

Nous nous engageons à fournir le meilleur service possible à nos clients et partenaires, afin de garantir que vous puissiez continuer vos opérations sans interruption. Dans ces moments critiques, nous sommes là pour vous aider. N’hésitez pas à communiquer avec nous si nécessaire.


L’équipe Xpertdoc