Do You Communicate with Citizens via Personalized, Multilingual and Omni-Channel Documents?Communicate with Citizens

Government agencies should be about sharing knowledge, disseminating information, and enabling those they serve. Regrettably, government communications with citizens have a reputation of being difficult to understand and therefore not engaging. The result? Important messages don’t get read. And unread messages can affect public health and safety, or lead to unpleasant citizen encounters such as […]

Optimizing Your Customer Communication with Claims Process AutomationClaims Process Automation

The way an insurance company handles claims influences the customer experience more than any other transactional interaction companies have with their customers. Policyholders are concerned about receiving their payments, on top of the stress caused by the incident itself which may include physical pain, medical procedures, property damage, or other loss; even death. Communications during […]