Kansas City Life Insurance Company Selects Xpertdoc CCM Platform to Modernize Customer Communications

Technology will Streamline and Improve the Creation, Management and Delivery of Documents

Montreal, May 10, 2017 – Xpertdoc Technologies Inc., a Microsoft Gold Partner and leader in customer communications management (CCM) solutions, today announced that Kansas City Life Insurance Company will use Xpertdoc’s CCM platform to modernize their legacy document systems. Kansas City Life markets individual life, annuity and group products through general agencies located throughout the US, serving 49 states and the District of Columbia, and insures more than half a million policyholders.

Kansas City Life traditionally used multiple legacy document systems in their business but required improvements to support the continued growth of the company and customer retention needs.

They required advanced and highly secure omnichannel tools to provide additional communication channels for emerging demographics that expect to be engaged where and when they want it. To improve their customer experience and boost operational efficiency, Kansas City Life replaced their legacy platforms with Xpertdoc’s single modern solution.

“After careful review and deliberation, we selected Xpertdoc because they provided the best combination of modern, scalable technology that can grow with us,” said Steve E. Ropp, Senior VP of Operations at Kansas City Life. “Their team demonstrated the highest level of commitment throughout our entire review process, and were diligent and effective during implementation, ensuring a smooth transition.”

The Xpertdoc CCM platform streamlines and automates customer communications processes including the creation, management and delivery of documents to improve internal workflows, as well as reach customers faster and in more meaningful ways. Xpertdoc’s solution helps them achieve cost reduction and provide efficiency gains to grow the organization, stay competitive and increase customer engagement.

“Life insurance is facing an increasingly difficult challenge of supporting existing customers and also appealing to an all-new customer base that expect quick, efficient and flexible communication at all times,” says David Squibb, Chief Sales and Marketing Officer at Xpertdoc. “We applaud Kansas City Life for their commitment to adapt to this change, and to continuously make the best decisions for innovation and improving services to customers.”

This partnership continues Xpertdoc’s expansion into life insurance.

Attendees of the annual DIG IN event in Austin, TX can join the Xpertdoc Forms Lifecycle Workbench at 11:20 am CDT on May 11 and visit us in booth 19.

About Kansas City Life Insurance Company

Kansas City Life Insurance Company (OTCQX: KCLI) was established in 1895 and is based in Kansas City, Missouri. The Company’s primary business is providing financial protection through the sale of life insurance and annuities. The Company operates in 49 states and the District of Columbia. For more information, please visit www.kclife.com.

À propos de Xpertdoc

Xpertdoc est une entreprise québécoise qui offre des solutions technologiques de pointe pour l’automatisation et la production des documents. Notre mission est d’aider les organisations à transformer leurs processus d’affaires liés aux documents et augmenter les capacités de leurs utilisateurs d’affaires, en simplifiant, optimisant et automatisant la création, production, gestion, distribution, archivage et signature électronique de meilleurs documents, plus vite. Visitez www.xpertdoc.com/fr pour en savoir plus.

Pour plus d’informations

Andrée-Anne Pellerin
Coordonnatrice, marketing et communication
aapellerin@xpertdoc.com
1 450-961-9111 x217

About Xpertdoc

Xpertdoc is a global leader in document generation and document automation solutions. Our mission is to enable organizations to digitally transform their document-centric processes and empower business users, by simplifying, optimizing and automating the creation, generation, management, delivery, storage, and e-signature of better documents, faster. Visit www.xpertdoc.com to learn more.

For more information

Pamela Velentzas
Corporate Marketing Manager
pvelentzas@xpertdoc.com
1-866-961-9111 x248

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COVID-19 update

The spread of COVID-19 continues to evolve and in this context, we wish to inform you that Xpertdoc is closely monitoring the situation and would like to inform you of the measures taken by our team to support its employees, customers and partners.

We do not foresee any impact on the delivery of our services and want to assure our customers that we are executing our continuity plans in order to ensure that our customers continue to receive our services without jeopardizing the safety and security of our personnel.

In accordance with the recommendations of government authorities, here are some of the measures being taken by Xpertdoc:

Remote work for all employees
Arrangements have already been made and we have requested that all our employees work from home. Our continuity plan includes a full deployment of remote work arrangements to ensure uninterrupted service to our clients and partners.

Hosting and cloud services
We have been assured by our suppliers that there are no known impacts to these services, and we are confident that we are able to effectively manage the delivery of our cloud services to all our customers.

Travel
We have cancelled all business travel until further notice for all our employees. If employees have or will travel for personnel reasons, they will be asked to respect the quarantine delay before participating in any business activities.

Events and gatherings
All our events have been postponed or cancelled. Our employees are no longer allowed to participate in any events, seminars or gatherings.

We are committed to providing the best possible service to our customers and partners, to ensure that you can continue digital communications with your own audience. In these critical moments if we can help please do not hesitate to contact us.

Regards,

The Xpertdoc Team

Mise à jour sur la COVID-19

La propagation de la COVID-19 continue d’évoluer et, dans ce contexte, nous souhaitons vous informer que Xpertdoc suit de près la situation et que notre équipe a pris des mesures pour soutenir ses employé(e)s, clients et partenaires.

Nous ne prévoyons aucun impact sur la prestation de nos services et voulons assurer nos clients que nous mettons en œuvre notre plan de continuité des affaires, afin de garantir que vous continuiez à recevoir nos services, sans compromettre la santé et la sécurité de notre personnel.

Conformément aux recommandations des autorités gouvernementales du Québec, voici quelques-unes des mesures prises par Xpertdoc :

Travail à distance pour tou(te)s les employé(e)s
Nous avons demandé à tou(te)s nos employé(e)s de travailler à domicile. Notre plan de continuité des affaires comprend des arrangements de travail à distance pour assurer un service ininterrompu à nos clients et partenaires.

Hébergement et services infonuagiques
Nos fournisseurs nous ont assuré qu’il n’y avait pas d’impacts connus sur les services d’hébergement et infonuagiques. Ainsi, nous sommes convaincus d’être en mesure de gérer efficacement la livraison de nos services infonuagiques à tous nos clients.

Voyages
Nous avons annulé tous nos voyages professionnels jusqu’à nouvel ordre, pour tou(te)s les employé(e)s. Si des employé(e)s ont voyagé ou doivent voyager pour des raisons personnelles, il(elle)s seront placé(e)s en quarantaine pour une durée de 14 jours, avant leur retour au travail.

Événements et rassemblements
Tous nos événements ont été reportés ou annulés. Nos employé(e)s ne sont plus autorisé(e)s à participer à des événements, séminaires ou rassemblements.

Nous nous engageons à fournir le meilleur service possible à nos clients et partenaires, afin de garantir que vous puissiez continuer vos opérations sans interruption. Dans ces moments critiques, nous sommes là pour vous aider. N’hésitez pas à communiquer avec nous si nécessaire.

Merci,

L’équipe Xpertdoc