Customer stories

Praemium Streamlines Document Processes While Maintaining High Security

Benefits

  • Streamlined document processes
  • Improved document consistency
  • Improved customer experience
Praemium
Melbourne, Australia
Praemium helps financial advisors deliver their services to investors. They offer an investment platform and the technology that allows financial advisors to manage accounts for thousands of clients while still delivering personal service. Headquartered in Australia, the company maintains offices in the UK, Hong Kong, China, Armenia, and the UAE.

Experlogix is a document generation and document automation solution providing business users with robust yet user-friendly features to simplify, optimize and automate business-critical document processes.

Challenge

The Praemium platform allows financial professionals to maintain data, make trades, and track investments for their clients. They strive to provide a single source of truth – an information source all parties trust as the basis for investing decisions. Their software does that very well, but Praemium recognized that reporting on the data was an essential service they must provide.

They looked for a reporting solution that allowed for personalized, branded communications. They needed software that used Praemium-created data to deliver reports on behalf of their clients. The solution had to work within an automated workflow.

Praemium prefers to offer a “business in a box” solution. They did not want their clients to deal with integration issues or have to train financial advisors on third party software to create the customer-facing documents they needed. The reporting feature needed to be easy to deploy, allowing financial professionals to focus on their business and investor needs.

Solution

Xpertdoc allows Praemium to create their own document templates and quickly deploy them to their clients. Praemium met their clients’ key requirements by integrating their platform with Xpertdoc. This allowed them to create reports that deliver the information investors wanted to see, while allowing the Praemium clients to promote brand identity – and do it at scale.

Creating personalized reports one at a time is easy. Providing the same level of personalization and attention to detail for thousands of investors requires a comprehensive, full-featured solution, which Xpertdoc provides.

Praemium clients may not even be aware of Xpertdoc. To them, all the reporting and support is part of the Praemium platform.

Your imagination is really the limit in terms of the reports you can create with Xpertdoc. A great database that provides structure for personalized reporting along with Microsoft Word that allows companies to tailor the documents with a familiar and reliable tool is a powerful combination. All organizations need to do is define their workflow and implement the Xpertdoc solution.

Dylan Navra
Managing Director at Praemium

Result

Praemium now allows their clients to deliver useful, relevant reports to investors. They may deliver reports to a secure document location, allowing investors to retrieve them when they wish. Some reports include digital signature features.

Xpertdoc gave Praemium the ability to enhance their relationships with their clients and gave their customers the same opportunity to do so with investors. Financial advisors can use Praemium-created document templates or take advantage of the Microsoft Word add-in to design their own documents. The advisors now have the power to tell their story to many investors automatically while simultaneously promoting their own brand.

By including e-signatures, Praemium-produced documents not only communicate critical information efficiently. They also enable investor engagement and facilitate processes that lead to additional business for their financial advisor clients.

As a worldwide organization, Praemium appreciates the support from Xpertdoc teams in Europe and North America. The company can get their questions answered or request technical help, regardless of the local time of day.

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