Health Insurance CCM Solutions

Provide Your Members with a Richer Customer Experience They Deserve.

Create Engaging and Compliant Communications with Confidence.

Health insurance members today demand immediate access to real-time information and an outstanding member experience.  The Xpertdoc Customer Communications Management (CCM) Platform helps healthcare insurers drive customer loyalty and satisfaction by engaging with their members in a more meaningful way – through the channel of their choice.

And not only can Xpertdoc enable health insurers to rapidly generate personalized communications, our CCM platform can pull in jurisdiction-specific content, language and format requirements giving you peace-of-mind that your documents are meeting regulatory standards.


Reduce Costs and Influence Member Behaviour with Personalized Digital Communications

With the Xpertdoc CCM Platform, you can dramatically reduce costs and influence member behavior with personalized wellness messaging, consolidated Explanation of Benefits (EOBs), Summary of Benefits and Coverage (SBCs), and group and individual policies—delivered via email, SMS, and web.

Convincing members to make specific modifications to behavior like diet, exercise, selecting generic drugs and other health-related habits, requires a relationship built on trust. Xpertdoc can strengthen your customer relationship by creating and delivering highly consistent and relevant healthcare communications.

Customer Testimonial

HealthPartners about Xpertdoc

Freda Myhrwold, Manager of Sales Process at HealthPartners, describes the value that Xpertdoc brings to their document generation processes.


Time to Regroup: A Permanent Solution for Summary of Benefits and Coverage (SBC)

Xpertdoc Solution meets the needs of health insurance companies struggling with the Affordable Care Act mandate

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