Customer Communications Management Done Right
We understand the importance of powerful customer communications and the critical role it plays in driving customer retention and growth. That is why Xpertdoc specializes in Customer Communications Management (CCM) software, technology, training and services.
Xpertdoc’s award-winning Customer Communications Management (CCM) platform enables organizations to create, manage and deliver highly personalized, Omni Channel communications across the entire customer lifecycle.
Improve Customer Loyalty & Growth
Design Personalized & Engaging Communications
Accelerate Your Customer Communication Process
What Our Customers Have to Say
I [spoke] to anyone who would listen about how life-changing [Xpertdoc] is for us, and how we’re going to be able to get so much done this year because we will no longer have to spend hours and hours generating files. So, thank you!
– Cait Merrigan, Supervisor, Underwriting Systems Analysis, Coverys
The value of Xpertdoc, integrated with Microsoft Dynamics, has made us more efficient. We have gained the ability to focus more on our clients’ needs rather than worrying about the details of the documents themselves.
– Freda Myhrwold, Manager of Sales Process, HealthPartners
Xpertdoc’s advanced technology and proven methodology will allow us to meet our aggressive project timelines and bring advanced functionality that we were previously unable to utilize with our legacy solution. We are excited to partner with Xpertdoc.
– Susan Hendricks, VP Information Systems, PMA Companies
We selected Xpertdoc because they were the only company that provided an automated option that fit the requirements…allowing us to improve the client experience, while also offering a way to increase sales and reduce costs.
– Matt Houghton, CEO of GroupHEALTH
We chose Xpertdoc because they provided an opportunity to complete the ever-critical ISO form changes without needing to overhaul our current core systems. Our document generation process will be significantly streamlined and will allow a business analyst to facilitate ownership over the process instead of relying on IT development resources or third party vendors. This in turn will allow Merchants to focus on what’s most important – our customers.
– Tom Tempeny, Director of IT Business Services, Merchants Insurance Group
Without centralized template control and a modern CCM platform, we had document workflow challenges. Working with Xpertdoc means all of our messaging and branding will be consistent across each unique proposal, and the whole process is automated from generation to delivery without significant manual intervention.
– Ken Phelps President and CEO, Camargo Pharmaceuticals
Like many other payment processing providers, ReliaFund is challenged with achieving and maintaining world-class quality, compliant and secure document processing. We were onboard with Xpertdoc within two weeks of learning about the company.
– Ross Fillingsness, Vice President of IT, ReliaFund