Services and support for you and your company
Realize the full value of your investment with our wide range of professional services and technical support options.
At Xpertdoc, we believe that your success is our success. That is why we are deeply committed to providing outstanding services and support to our customers and partners in a timely, responsive and personalized way. Our approach to servicing and supporting our customers is centered on a flexible delivery offering that can be tailored to your specific project. So you can continue to drive your business with optimal performance and no interruption.
Xpertdoc’s team of professional services experts is available to provide guidance and ensure efficient management at every step of your project – business analysis and planning, implementation and configuration, form and template design, production deployment, and support and maintenance.
Implementation and configuration
Led by a dedicated Xpertdoc Project Manager, our professional services team can implement or assist you in implementing the Xpertdoc document generation and document automation solution in your environment. This includes the installation of the server components, the configuration of the solution portal and connectors to data sources and applications, as well as the full test of the initial setup.
Form and template design
Xpertdoc’s design services support your team with the creation of Xpertdoc forms and templates and data sets from multiple sources, and the configuration of business rules and workflows. Depending on your company’s needs, design of forms and templates can be executed fully or partially, in close collaboration with your teams of template designers and business-process owners.
Whether you are a business user, an IT specialist, a technical support team member, or a partner, Xpertdoc offers a specialized training program that ensures you get the most out of your Xpertdoc document generation and document automation solution. Our training offerings range from short, quick-start sessions to in-depth, multi-day workshops.
Technical support and maintenance
Because each organization is unique, Xpertdoc offers multiple technical support and maintenance options such as self-service support, ticket-based support desk, priority support, and out-of-business-hours support. These services provide you with access to quick guides, manuals, tutorial articles, FAQ, and videos, as well as software upgrades and enhancements.
Ready to leverage the power of Xpertdoc?